Cancellation & Refund Policy
Clear, fair rules for modifying or cancelling your HomeStay reservation in Bangladesh
1. Free Cancellation (Up to 48 Hours Before Check-In)
Guests receive a 100% full refund of all accommodation costs, service fees, and taxes if the cancellation request is submitted at least 48 hours prior to the standard check-in time (14:00 local Bangladesh time).
2. Late Cancellation (Within 24 to 48 Hours)
If cancelled between 24 and 48 hours before check-in, the first night's base room or entire apartment fee is retained to cover operational holding costs. The remainder of the reservation fee is refunded in full.
3. Non-Refundable Period (Under 24 Hours or No-Show)
Cancellations made within 24 hours of scheduled arrival or failure to check in without prior notification cannot be refunded, as the residence or room was exclusively locked against all other potential guests.
4. Refund Processing Method
All approved refunds are credited back directly to the original payment channel (bKash wallet, Nagad account, or Bank Card via SSLCommerz) within 2 to 3 business days.